Frequently Asked Questions
Most of the questions client asks us
We accept various methods of payment, including major credit cards (such as Visa, Mastercard, American Express), debit cards, and online payment platforms like PayPal. During the checkout process, you will be able to select your preferred payment method.
Yes, you can cancel your subscription or service at any time. However, the specific cancellation policy may vary depending on the agency or service provider. It’s advisable to review the terms and conditions or contact customer support for the agency you are dealing with to understand their cancellation policy and any associated fees, if applicable.
Typically, after completing your purchase, you should receive a confirmation email that serves as your receipt. This email usually contains all the relevant details of your purchase, including the payment amount, transaction ID, and other pertinent information. If you don’t receive a receipt or require an additional copy, you can usually request one from our customer support or by logging into your account on our website.
The specific license you need will depend on the product or service you are purchasing. Different agencies offer various types of licenses tailored to different use cases. For example, if you’re buying software, you may need a single-user license, a business license, or an enterprise license. It’s important to review the licensing terms and restrictions associated with the product or service you’re interested in, and if you have any specific requirements, you can reach out to the agency’s customer support for clarification.
After purchasing a theme from an online agency, you will typically receive instructions on how to access and download it. This process may vary depending on the agency and the platform they use. In most cases, you will receive an email containing a link to download the theme or access it through your account on the agency’s website. If you encounter any difficulties or have questions about accessing your purchased theme, it’s best to reach out to the agency’s customer support for assistance. They will be able to guide you through the process and address any concerns you may have.